Crystalbrook Flynn

I loved the decor, the facilities, the huge bed, the balcony, the outlook, the view, the location, the vibe, all of it. It perfectly suited my needs. I had a little getaway/staycation and it was very relaxing, the room service was lovely, the in house Shiraz was lovely, so was the chocolate! I really treated myself and I chose well with Crystalbrook Flynn. Came away very happy and would highly recommend.

The location with two entrances meant you could go out onto the esplanade or into town. It was right next to the night markets and the lagoon and lots of great restaurants. The pools were amazing even when it rained we could lounge and not get wet but still use the pool which in 37 degrees heat was great. The staff were very friendly and lent us an umbrella no problem. The robes in the room were wonderful. The bed was extremely comfortable. We slept really well. The room was sound proof. Nice balcony. The shower was great. Easy to get to via Uber from the airport in about 15 minutes. Great value for money and we arrived at 10.30am off a flight from Hong Kong and they let us check in which was really appreciated.

The reception were welcoming, efficient and friendly on both my stays. On my first stay, I booked a harbor facing room and by mistake, a city view room on my return stay. on 2nd check-in, I requested to change to harbor facing again and the receptionist searched and worked for over 5 minutes to arrange this, and succeeded. including upgrading me to the top floor, harbor facing. See pic from 8th floor and 12th floor. This is more than I could have expected and so appreciate the extra effort, you don't get at every hotel, the standard answer usually being "Sorry, we'd love to but the hotel is full". Thanks again for a wonderful experience in the fully modern hotel (e.g. including USB sockets if you don't have Australian plugs) etc...

Our family of 4 stayed in 2 rooms for 2 nights. One room had 2 twin beds, the other was a King room on the same floor. The staff was friendly and helpful upon checkin. I requested a parking space when I booked, and they were able to provide a remote to get in/out of the garage. The rooms had a good amount of space, clean and tidy. I was impressed with the layout and design of the rooms, very thoughtful. Features that you think are common sense apparently are not, esp in newer designed American hotel chains these days. The bathroom had a sink that drained down (not the stupid flat sinks they have all over now), shower was fully enclosed (not the half walls common in europe that allow water to get all over), good water pressure, good amount of counter space in bathroom for your toiletries, places to hang towels, nice soaps, shampoo. In the mini fridge, they had glass bottles that could be refilled for water (instead of single use plastic), switches to control all lights next to bed And bonus that there is a special night light that lights a low frosted panel in the bathroom so you can see when you get up to use the bathroom but not wake up your other guest (really loved that) Also, the in room safe is in a pull out drawer so you can pull out and look into the safe, instead of stuff things way deep inside a closet and not being able to see in back (cuz it's dark) And bonus that they had a tray where you could store watch, jewelry, etc. I've never seen that style of in room safe before. All hotels should take a design lesson here. Location is great, next to the night market for casual eats, super market up the street and many other restaurant options walking distance. A little snafu for one room on our first night, but staff moved rooms for us. Overall a comfortable stay, and I would still recommend this hotel.

Location fantastic. Room and bed comfortable. Reception staff helpful. Carpark for minimal cost was very convenient. Some free movies available in room. Also casting to room TV to play from own Netflix account was easy.